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Crisis intervention is a short-term, targeted form of support for people experiencing acute mental health or social crises. The goal is stabilisation and prevention of escalation.
Crisis intervention is a short-term, targeted form of support for people experiencing acute mental health or social crises. The goal is stabilisation and prevention of escalation.
Crisis intervention is a specialised, short-term approach used in psychology, psychiatry, and social work to stabilise and support individuals experiencing acute crises. A crisis can be triggered by sudden traumatic events, psychiatric decompensation, suicidal ideation, significant loss, or overwhelming stress. The intervention aims to prevent the situation from worsening and to help the affected individual regain a sense of control and functioning.
Crises can arise from a wide range of events and circumstances. Common triggers include:
The primary goals of crisis intervention include:
Crisis intervention draws on established models such as the ABCDE model (Assess, Build rapport, Coping, Develop plan, Evaluate) and the six-step model by Gilliland and James. The typical process involves:
A trusting relationship is established with the affected person. Active listening, empathy, and a non-judgmental attitude are central to this phase.
The clinician evaluates the severity of the crisis, available coping resources, and the level of risk to the individual or others. Structured risk assessment tools are commonly used.
Concrete steps are developed together with the affected person to address the immediate crisis. Safety plans are created in cases of suicidal risk.
Personal and social resources such as family support, previous coping strategies, and professional networks are mobilised.
Following acute crisis intervention, the person is referred to ongoing treatment or support services.
Crisis intervention takes place across various settings:
Crisis intervention involves various professional groups, including psychiatrists, clinical psychologists, social workers, psychiatric nurses, and specially trained volunteers. A solid foundation in crisis theory, risk assessment, and communication techniques is essential.
Professional crisis intervention should be sought immediately if:
In emergencies, contact the emergency services (999 or 112) or a crisis helpline immediately.
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